The Service Delivery Manager (SDM) plays a key role in the delivery of our NVISO cybersecurity NITRO Managed Detect & Respond (MDR) services. As the main point of contact, we represent the client at NVISO and represent NVISO at the client. During the operational lifecycle of a contract, my fellow SDMs and I are responsible … Continue reading The Key Role of the Service Delivery Manager at NVISO’s Managed Detect & Respond Service →